Request to attendees of the Saitama performance of "SUPER JUNIOR 20th Anniversary TOUR <SUPER SHOW 10> in JAPAN"
In connection with the Saitama performance of SUPER SHOW's Japan tour "SUPER JUNIOR 20th Anniversary TOUR <SUPER SHOW 10> in JAPAN" commemorating SUPER JUNIOR 20th anniversary, we would like to ask for your cooperation and provide some notes regarding concert etiquette.
To ensure that everyone attending "SUPER JUNIOR 20th Anniversary TOUR <SUPER SHOW 10> in JAPAN" can enjoy themselves, please observe the following:
[Entry procedure]
① Please be sure to register for AnyPASS and issue your ticket in advance, and then come to the entrance with the QR code displayed on your smartphone screen.
② Your digital ticket will be checked at the entrance. Please present your QR code to the staff.
③After scanning the QR code, tap the performance displayed under "Upcoming Events" to display seating information.
[About arrival time and entrance gate]
At "SUPER JUNIOR 20th Anniversary TOUR <SUPER SHOW 10> in JAPAN", congestion is expected to occur at the venue's merchandise area and entrance one hour before the start of the show.
Depending on the congestion during opening, the line to the entrance gate may become long, and it may take some time to enter, so you may not be able to be seated in time for the performance to begin. The entrance is expected to be particularly crowded 30 minutes or so before the performance begins, so please allow yourself plenty of time and arrive early.
Please note that seat numbers will be displayed on the AnyPASS of the purchaser and accompanying persons from around 3:00 p.m. on the day before each performance, so please check before coming to the entrance gate.
Also, for customers who plan to purchase merchandise at the venue, merchandise sales will begin before the doors open, so if you arrive early and make your purchase, you will be able to enter smoothly. Please check the merchandise sales times before entering the venue.
All attendees will be guided through the same entry procedure, so please understand that we cannot be held responsible under any circumstances if you arrive just before the start of the performance and are unable to make it in time for the start of the performance.
[Opening/Starting time]
March 7, 2026 (Sat) Belluna Dome Doors open 15:00 / Show starts 17:00
Sunday, March 8, 2026, Belluna Dome, Doors open 15:00 / Show starts 17:00
[Venue map]
[About Premium Seats]
Premium seat customers will be admitted through the premium seat entrance indicated on the venue map.
[About the sale of OFFICIAL GOODS]
Original merchandise from "SUPER JUNIOR 20th Anniversary TOUR <SUPER SHOW 10> in JAPAN" will be on sale!
[Goods venue sales hours]
Saturday, March 7, 2026
Belluna Dome Doors open 15:00 / Show starts 17:00
Advance merchandise sales will start from 11:00 and run for one hour after the show ends.
Sunday, March 8, 2026
Belluna Dome Doors open 15:00 / Show starts 17:00
Advance merchandise sales scheduled for 11:00-18:00
*Sales times may change without notice depending on the situation on the day.
*Opening and start times are subject to change.
*Please note that there will be no merchandise sales after the show on Sunday, March 8th.
[Venue purchase benefits]
For every purchase of merchandise worth 6,000 yen (tax included) or more at the venue, you will receive one random photo card (18 types in total) as a special bonus!
For a single transaction of 6,000 yen (tax included): 1 free ticket
For a single transaction of 12,000 yen (tax included): 2 free tickets
For a single transaction of 36,000 yen (tax included): 6 free tickets
*The design will be given at random. Please note that you cannot choose the design.
*The benefits will be available on a first-come, first-served basis and will end when supplies last.
*The purchase amount for one transaction is eligible. Purchase amounts from multiple transactions cannot be combined.
[Venue-exclusive random toys]
This time's Random Toys have a wide variety of lineup, befitting the 20th anniversary of their debut!
There are a wide variety of attractive items available, including SUPER JUNIOR 's classic face acrylic keychains, profile photos (set of two) that you'll want to collect, and illustrated socks that let you feel the members in your everyday life!
In addition, there are 36 different types of bath balls with characters on them that will warm your body and soul!
*Random toys can be enjoyed by downloading the dedicated app "SJ TOY."
▼Download the app here
Download URL: https://superjunior.goods-order.com
*To use the app, you will need to authenticate your smartphone and phone number.
* Recommended operating environment: iOS 14.0 or later, Android 7.0 or later
▼How to use the app
https://pages-superjunior.goods-order.com/usage
▼About Random Toys
"SJ TOY" is an app that can be purchased even just once and is guaranteed to be a hit.
After checking in at the venue using the app, you will be able to purchase tickets as soon as the pre-sale begins.
○Payment methods
Payment can only be made through the app (credit card, PayPay, paid after payment).
○How to receive
[Venue exchange]
*After checking in at the venue, you will purchase the goods on the app and the results will be displayed. You can then exchange the displayed goods at the designated location.
*Please be sure to exchange your items on the same day (during the random toy sales hours). Please note that we cannot accept exchanges on any other dates or times.
[Delivery at a later date]
*Once the sales for venue exchange are sold out, the delivery items will be sold at a later date.
*After checking in at the venue, the purchase will be made on the app, the results will be displayed, and the product will be delivered to you at a later date.
*If the items are not sold out on the day, they will not be delivered at a later date.
*Shipping fees for "later delivery" will be paid at the same time as the product price when you make your first purchase.
If you purchase within two days, you will be charged shipping twice.
*Expected delivery date for later delivery: Shipments will be made sequentially from late April 2026
*Shipping information will be sent via the app. Please wait while you receive notifications from the app.
[SJ TOY (Random Toy) Sales Hours]
March 7, 2026 (Sat) Belluna Dome Doors open 15:00 / Show starts 17:00
Random toys available for pick-up at the venue: 11:00~18:00
*Once the venue pick-up stock is sold out, it will be switched to sales at a later date. *Exchanges are scheduled to end at 18:00.
Random toys delivered later: Pick up at the venue after sales close ~ 23:59
Sunday, March 8, 2026, Belluna Dome, doors open at 15:00, performance begins at 17:00
Random toys available for pick-up at the venue: 11:00~18:00
*Once the venue pick-up stock is sold out, it will be switched to sales at a later date. *Exchanges are scheduled to end at 18:00.
Random toys delivered later: Pick up at the venue after sales close ~ 23:59
[Notes]
*Please note that random toys are not eligible for venue purchase benefits.
*Due to the nature of the service involving by drawing lots results, returns and refunds are not accepted. Please be sure to exchange your tickets at the venue on the day.
*Please check the items you have purchased immediately. We cannot respond to any declarations or inquiries after you have left the sales floor. Thank you for your understanding.
[Inquiries about Random Toys]
https://pages-superjunior.goods-order.com/contact
*We cannot answer inquiries other than those about random toys.
[Sales at the venue on the day]
*The number of items available for sale at the venue is limited.
*In order to allow as many customers as possible to purchase, we will be imposing a purchase limit on the day. Please follow the instructions of sales staff when making your purchase.
*It is expected that the merchandise sales area will be very crowded during the opening hours. In order to ease the congestion, we will be selling merchandise in advance before the doors open. Customers without tickets can also use the merchandise sales area. Customers without tickets should follow the instructions of staff on the day.
*We ask that customers with tickets present their AnyPASS.
*Depending on the situation on the day, sales may begin earlier than scheduled.
*Please refrain from lining up late at night or early in the morning as this will cause inconvenience to those at nearby facilities.
* Returns and exchanges are not possible except for defective products. In addition, we cannot handle returns or exchanges at a later date, so please be sure to check the product at the venue on the day of purchase.
*Please note that merchandise sales may end earlier than scheduled if all items are sold out.
*The fan club cannot answer questions regarding purchasing methods, including venue sales.
[Payment methods at the venue]
Payment methods include cash and cashless payment.
<Regarding cashless payment>
[Credit card]
Visa・Mastercard・JCB・AMERICAN EXPRESS・ Diner 's Club・UnionPay
[Electronic money]
Transportation electronic money/iD/QUICPay
[QR (code payment)]
PayPay, dPayment, au PAY, Merpay, Rakuten Pay, WeChat Pay, Alipay, UnionPay
*Please note that cashless payment may be suspended depending on signal strength or the level of congestion in the sales floor.
[About bringing support goods to the tour venue]
As a general rule, customers are prohibited from bringing in any cheering goods (penlights, flags, letter boards, etc.), regardless of whether they are homemade or commercially available.
However, they may be brought into the venue only in the following cases:
(1) Official merchandise sold at SUPER JUNIOR concert venues in Japan and at their Korean concerts
(2) A fan that can be held in your hand at chest height to cheer on the team (fans that are too large are prohibited).
*Please note that cheering goods cannot be held above chest height during the performance as this will cause inconvenience to customers behind you.
In addition, bringing in support goods that use images of artists other than those listed in (1) is prohibited.
On the day of the performance, if you bring in any goods that do not meet the conditions for bringing them in, staff will keep them when you enter and return them to you after the performance.
Please use any items you are allowed to bring in as long as it does not cause inconvenience to other customers.
Additionally, there are people who have produced, sold, and distributed goods using the "SUPER JUNIOR" logo or images of artists without permission. These are not official goods, but illegal copyright infringements. Some people mistakenly believe these are official goods, so we ask that you refrain from producing, selling, distributing, or purchasing them.
[About photography, audio and video recording]
It is prohibited by law to take photographs, record audio or video inside the venue while it is open or during a performance. If you take photographs, record audio or video, you will be asked to leave even if the performance is still in progress. In addition, if we receive a formal inquiry from a public institution such as a court or police station in accordance with the law, we may disclose your personal information.
If you see someone violating the rules nearby, please inform a member of staff immediately. Please note that it may be difficult to respond if you inform us after the show has ended.
Please be sure to follow the instructions of the staff. The organizers cannot be held responsible for any confusion or accidents that occur as a result of not following instructions.
In addition, there have recently been unscrupulous vendors selling illegally taken photos outside the venue and around train stations. These products are illegal and have not been officially licensed, so we ask that fans refrain from purchasing them. As the organizers, we are taking measures such as reporting these to the police, but as long as there are people purchasing them, we cannot completely prevent illegal activity, so we ask for your cooperation.
[Regarding your own support plans]
We have seen cases where customers are calling for their own plans within the event.
Please refrain from doing so under any circumstances as it may disrupt the performance.
Please note that if the situation is severe, the performance may be temporarily suspended or cancelled.
*Please note that if the above precautions are not followed, the organizer may, at their discretion, ask you to leave the venue or prohibit you from entering the venue.
[Prohibition of following and waiting for performers]
・Prohibition of chasing others by public transport, car or motorcycle
Chasing members' cars may result in accidents involving other customers. It is also extremely inconvenient, so please refrain from doing so.
・Waiting at public transport or facilities (airports, hotels, etc.) is prohibited
Waiting for the band members at public transportation facilities such as airports or hotels, or at various facilities, may result in accidents involving ordinary customers who are not related to the band members. This will also be extremely inconvenient, so please refrain from doing so.
The attitude of each and every participant will contribute to the success of the live performance.
We would like to ask for your understanding and cooperation.
To ensure that everyone attending "SUPER JUNIOR 20th Anniversary TOUR <SUPER SHOW 10> in JAPAN" can enjoy themselves, please observe the following:
[Entry procedure]
① Please be sure to register for AnyPASS and issue your ticket in advance, and then come to the entrance with the QR code displayed on your smartphone screen.
② Your digital ticket will be checked at the entrance. Please present your QR code to the staff.
③After scanning the QR code, tap the performance displayed under "Upcoming Events" to display seating information.
[About arrival time and entrance gate]
At "SUPER JUNIOR 20th Anniversary TOUR <SUPER SHOW 10> in JAPAN", congestion is expected to occur at the venue's merchandise area and entrance one hour before the start of the show.
Depending on the congestion during opening, the line to the entrance gate may become long, and it may take some time to enter, so you may not be able to be seated in time for the performance to begin. The entrance is expected to be particularly crowded 30 minutes or so before the performance begins, so please allow yourself plenty of time and arrive early.
Please note that seat numbers will be displayed on the AnyPASS of the purchaser and accompanying persons from around 3:00 p.m. on the day before each performance, so please check before coming to the entrance gate.
Also, for customers who plan to purchase merchandise at the venue, merchandise sales will begin before the doors open, so if you arrive early and make your purchase, you will be able to enter smoothly. Please check the merchandise sales times before entering the venue.
All attendees will be guided through the same entry procedure, so please understand that we cannot be held responsible under any circumstances if you arrive just before the start of the performance and are unable to make it in time for the start of the performance.
[Opening/Starting time]
March 7, 2026 (Sat) Belluna Dome Doors open 15:00 / Show starts 17:00
Sunday, March 8, 2026, Belluna Dome, Doors open 15:00 / Show starts 17:00
[Venue map]
[About Premium Seats]
Premium seat customers will be admitted through the premium seat entrance indicated on the venue map.
[About the sale of OFFICIAL GOODS]
Original merchandise from "SUPER JUNIOR 20th Anniversary TOUR <SUPER SHOW 10> in JAPAN" will be on sale!
[Goods venue sales hours]
Saturday, March 7, 2026
Belluna Dome Doors open 15:00 / Show starts 17:00
Advance merchandise sales will start from 11:00 and run for one hour after the show ends.
Sunday, March 8, 2026
Belluna Dome Doors open 15:00 / Show starts 17:00
Advance merchandise sales scheduled for 11:00-18:00
*Sales times may change without notice depending on the situation on the day.
*Opening and start times are subject to change.
*Please note that there will be no merchandise sales after the show on Sunday, March 8th.
[Venue purchase benefits]
For every purchase of merchandise worth 6,000 yen (tax included) or more at the venue, you will receive one random photo card (18 types in total) as a special bonus!
For a single transaction of 6,000 yen (tax included): 1 free ticket
For a single transaction of 12,000 yen (tax included): 2 free tickets
For a single transaction of 36,000 yen (tax included): 6 free tickets
*The design will be given at random. Please note that you cannot choose the design.
*The benefits will be available on a first-come, first-served basis and will end when supplies last.
*The purchase amount for one transaction is eligible. Purchase amounts from multiple transactions cannot be combined.
[Venue-exclusive random toys]
This time's Random Toys have a wide variety of lineup, befitting the 20th anniversary of their debut!
There are a wide variety of attractive items available, including SUPER JUNIOR 's classic face acrylic keychains, profile photos (set of two) that you'll want to collect, and illustrated socks that let you feel the members in your everyday life!
In addition, there are 36 different types of bath balls with characters on them that will warm your body and soul!
*Random toys can be enjoyed by downloading the dedicated app "SJ TOY."
▼Download the app here
Download URL: https://superjunior.goods-order.com
*To use the app, you will need to authenticate your smartphone and phone number.
* Recommended operating environment: iOS 14.0 or later, Android 7.0 or later
▼How to use the app
https://pages-superjunior.goods-order.com/usage
▼About Random Toys
"SJ TOY" is an app that can be purchased even just once and is guaranteed to be a hit.
After checking in at the venue using the app, you will be able to purchase tickets as soon as the pre-sale begins.
○Payment methods
Payment can only be made through the app (credit card, PayPay, paid after payment).
○How to receive
[Venue exchange]
*After checking in at the venue, you will purchase the goods on the app and the results will be displayed. You can then exchange the displayed goods at the designated location.
*Please be sure to exchange your items on the same day (during the random toy sales hours). Please note that we cannot accept exchanges on any other dates or times.
[Delivery at a later date]
*Once the sales for venue exchange are sold out, the delivery items will be sold at a later date.
*After checking in at the venue, the purchase will be made on the app, the results will be displayed, and the product will be delivered to you at a later date.
*If the items are not sold out on the day, they will not be delivered at a later date.
*Shipping fees for "later delivery" will be paid at the same time as the product price when you make your first purchase.
If you purchase within two days, you will be charged shipping twice.
*Expected delivery date for later delivery: Shipments will be made sequentially from late April 2026
*Shipping information will be sent via the app. Please wait while you receive notifications from the app.
[SJ TOY (Random Toy) Sales Hours]
March 7, 2026 (Sat) Belluna Dome Doors open 15:00 / Show starts 17:00
Random toys available for pick-up at the venue: 11:00~18:00
*Once the venue pick-up stock is sold out, it will be switched to sales at a later date. *Exchanges are scheduled to end at 18:00.
Random toys delivered later: Pick up at the venue after sales close ~ 23:59
Sunday, March 8, 2026, Belluna Dome, doors open at 15:00, performance begins at 17:00
Random toys available for pick-up at the venue: 11:00~18:00
*Once the venue pick-up stock is sold out, it will be switched to sales at a later date. *Exchanges are scheduled to end at 18:00.
Random toys delivered later: Pick up at the venue after sales close ~ 23:59
[Notes]
*Please note that random toys are not eligible for venue purchase benefits.
*Due to the nature of the service involving by drawing lots results, returns and refunds are not accepted. Please be sure to exchange your tickets at the venue on the day.
*Please check the items you have purchased immediately. We cannot respond to any declarations or inquiries after you have left the sales floor. Thank you for your understanding.
[Inquiries about Random Toys]
https://pages-superjunior.goods-order.com/contact
*We cannot answer inquiries other than those about random toys.
[Sales at the venue on the day]
*The number of items available for sale at the venue is limited.
*In order to allow as many customers as possible to purchase, we will be imposing a purchase limit on the day. Please follow the instructions of sales staff when making your purchase.
*It is expected that the merchandise sales area will be very crowded during the opening hours. In order to ease the congestion, we will be selling merchandise in advance before the doors open. Customers without tickets can also use the merchandise sales area. Customers without tickets should follow the instructions of staff on the day.
*We ask that customers with tickets present their AnyPASS.
*Depending on the situation on the day, sales may begin earlier than scheduled.
*Please refrain from lining up late at night or early in the morning as this will cause inconvenience to those at nearby facilities.
* Returns and exchanges are not possible except for defective products. In addition, we cannot handle returns or exchanges at a later date, so please be sure to check the product at the venue on the day of purchase.
*Please note that merchandise sales may end earlier than scheduled if all items are sold out.
*The fan club cannot answer questions regarding purchasing methods, including venue sales.
[Payment methods at the venue]
Payment methods include cash and cashless payment.
<Regarding cashless payment>
[Credit card]
Visa・Mastercard・JCB・AMERICAN EXPRESS・ Diner 's Club・UnionPay
[Electronic money]
Transportation electronic money/iD/QUICPay
[QR (code payment)]
PayPay, dPayment, au PAY, Merpay, Rakuten Pay, WeChat Pay, Alipay, UnionPay
*Please note that cashless payment may be suspended depending on signal strength or the level of congestion in the sales floor.
[About bringing support goods to the tour venue]
As a general rule, customers are prohibited from bringing in any cheering goods (penlights, flags, letter boards, etc.), regardless of whether they are homemade or commercially available.
However, they may be brought into the venue only in the following cases:
(1) Official merchandise sold at SUPER JUNIOR concert venues in Japan and at their Korean concerts
(2) A fan that can be held in your hand at chest height to cheer on the team (fans that are too large are prohibited).
*Please note that cheering goods cannot be held above chest height during the performance as this will cause inconvenience to customers behind you.
In addition, bringing in support goods that use images of artists other than those listed in (1) is prohibited.
On the day of the performance, if you bring in any goods that do not meet the conditions for bringing them in, staff will keep them when you enter and return them to you after the performance.
Please use any items you are allowed to bring in as long as it does not cause inconvenience to other customers.
Additionally, there are people who have produced, sold, and distributed goods using the "SUPER JUNIOR" logo or images of artists without permission. These are not official goods, but illegal copyright infringements. Some people mistakenly believe these are official goods, so we ask that you refrain from producing, selling, distributing, or purchasing them.
[About photography, audio and video recording]
It is prohibited by law to take photographs, record audio or video inside the venue while it is open or during a performance. If you take photographs, record audio or video, you will be asked to leave even if the performance is still in progress. In addition, if we receive a formal inquiry from a public institution such as a court or police station in accordance with the law, we may disclose your personal information.
If you see someone violating the rules nearby, please inform a member of staff immediately. Please note that it may be difficult to respond if you inform us after the show has ended.
Please be sure to follow the instructions of the staff. The organizers cannot be held responsible for any confusion or accidents that occur as a result of not following instructions.
In addition, there have recently been unscrupulous vendors selling illegally taken photos outside the venue and around train stations. These products are illegal and have not been officially licensed, so we ask that fans refrain from purchasing them. As the organizers, we are taking measures such as reporting these to the police, but as long as there are people purchasing them, we cannot completely prevent illegal activity, so we ask for your cooperation.
[Regarding your own support plans]
We have seen cases where customers are calling for their own plans within the event.
Please refrain from doing so under any circumstances as it may disrupt the performance.
Please note that if the situation is severe, the performance may be temporarily suspended or cancelled.
*Please note that if the above precautions are not followed, the organizer may, at their discretion, ask you to leave the venue or prohibit you from entering the venue.
[Prohibition of following and waiting for performers]
・Prohibition of chasing others by public transport, car or motorcycle
Chasing members' cars may result in accidents involving other customers. It is also extremely inconvenient, so please refrain from doing so.
・Waiting at public transport or facilities (airports, hotels, etc.) is prohibited
Waiting for the band members at public transportation facilities such as airports or hotels, or at various facilities, may result in accidents involving ordinary customers who are not related to the band members. This will also be extremely inconvenient, so please refrain from doing so.
The attitude of each and every participant will contribute to the success of the live performance.
We would like to ask for your understanding and cooperation.